Data Security
We take our responsibility to keep our customers’ personal information secure and private seriously. We seek to ensure our systems are compliant with the highest possible standards and pride ourselves on our integrity.
The confidentiality of any information you may provide us with, as well as your personal details, is of the utmost importance. Full details of how we use, obtain and share personal data is contained within our Privacy Notice which can be viewed by clicking here.
You also have the right to ask us what data we hold about you. This is known as a Subject Access Request (SAR). You have a right to find out what personal data we hold about you. You can do this either by emailing or by writing to us at:
Capquest (SARS)
Capella Building
60 York Street
Glasgow
G2 8JX
We challenge ourselves to achieve high regulatory standards through quality assurance. Our internal audit team ensures we continually push ourselves towards this goal.
FCA regulations
As part of the Financial Conduct Authority (FCA) regulation process, we use our management team’s significant experience in financial regulation to develop an approach, set of values and culture that ensures customers’ rights are protected. We consider the updated FCA regulatory changes that came into place on 1 April 2014 to be our minimum standard and we strive to set best practice in the industry.
Credit Services Association (CSA)
We're also members of the Credit Services Association and we're actively involved in addressing key industry issues such as wrongful identification and inaccurate data.
The CSA is the trade body for our industry and we take a leading role on a number of key committees to ensure customers are central to our business and our industry. To find out more about the CSA and the CSA Code of Practice go to their website for more information. You can also download and read through the Code of Practice by clicking here: Code of Practice
Operating details
We abide by regulatory standards and operate in a manner that we believe is ethical. Below are the details of our licence and registration numbers:
- Capquest Debt Recovery ICO registration number = Z7224604
- Capquest Debt Recovery Companies House number = 03772278
Capquest Debt Recovery Limited, Capquest Investments Limited and Capquest Investments 2 Limited are authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006).
ways to pay
reduce your balance by direct debit, continuous card payment, standing order, or with a one-off payment