Capquest regularly checks all of the accounts we manage for overpayments and/or balance adjustments. If a refund (credit balance) is indentified, we proactively reach out to make sure we can process that refund back to the correct account holder.
Now, if you've been contacted from Capquest about a refund, the number you need to call is 0333 999 8000. The call won't take long, promise! We just want to make sure that all of the details are correct and then your refund will be on it's way.