This is why we've tried to call, email, post you a letter, or send you a text message:
It’s really important that we’re aware of any recent changes to your personal or financial circumstances which may affect your ability to repay your balance. We proactively contact our customers to make sure we have the latest information, and that you're aware of your options, whether that's about repayment, understanding your debt, a change in ownership of your account or something simple like a change in address.
Remember, you don't have to speak with the team directly. You can access your account online, 24/7, in your own time. Click here to get started.
Regulatory, or Legal Letters
If we've sent you a formal notice and / or a Regulatory update by letter, please read the communication we’ve sent you and get in touch if you're unsure of the next steps. Sometimes, there's nothing you need to do - and we're simply sending you a letter for information purposes only. We'll make it clear in each communicaiton what you need to do.
Koyo Customer Update: 14th July 2023
Capquest has been appointed to service Koyo Loans, on behalf of Koyo Finance 1 Ltd. On 3rd July 2023, Koyo emailed its customers with an update about their loan - letting them know that as of 14th July, Capquest will now be managing the accounts, and that each customer will receive a 'Notice of Assignment' letter in the post. Click here to view our frequently asked questions about Koyo Loans.
Global Substition Order "GSO' Update and Information
If you've received a letter in the post concerning a Global Substition Order ("GSO"), the letter is for information purposes only, letting you know the name of the owner of your County Court Judgement.
Click and view each of the GSO documents here:
GSO 1 - Arrow DAC v Arrow Global Accounts Management Limited HHJ Approved Order
GSO 2 - Arrow DAC v Arrow Global Guernsey Ltd HHJ Approved draft order
GSO 3 - Arrow DAC v Arrow Global Limited HHJ Approved Order
GSO 4 - Arrow DAC v Arrow Global Management Limited HHJ Approved Order
GSO 5 - Arrow DAC v Capquest Investments Limited HHJ Approved Order
GSO 6 - Intrum DAC v Arrow Global Accounts Management Limited HHJ Approved Order
GSO 7 - Intrum DAC v Arrow Global Guernsey Limited HHJ Approved Order
GSO 8 - Intrum DAC v Arrow Global Limited HHJ Approved Order
GSO 9 - Intrum DAC v Arrow Global Management Limited HHJ Approved Order
GSO 10 - Intrum DAC v Capquest Investments Limited HHJ Approved Order
ways to pay
reduce your balance by direct debit, continuous card payment, standing order, or with a one-off payment